Responsible Betting

Vierklee was founded in 1982 and is offering sports betting since than.
The popularity of sports betting is growing steadily; they have become an integral part of people’s daily lives, and an expression of their happiness and well-being. Some behaviour that is absolutely harmless when practised in moderation may entail a risk of addiction for small groups of the population. For example, shopping may become addictive, as can playing sports, eating or consuming alcohol.

In the case of betting addiction, a person’s life may be dominated by games of chance. He or she may use betting as a means of escaping possibly unresolved problems or inner conflicts. A person addicted to betting may have many unconscious motives, and though winning money is a strong incentive, it is only one of many. Vierklee knows that taking part in any kind of betting may lead to personal and social problems. In this connection, the Company assumes its responsibility in many ways through information and prevention.

Prevention of betting addiction Vierklee follows guidelines:

  1. Customers are informed about the ability concerning the risk involved with sports betting and first symptoms of addictions.
  2. Vierklee does not accept under-age clients and makes every effort to avoid advertising which could attract minors to bet for money. We make it clear to our customers that they are subject to Austrian national legal requirements regarding the necessary minimum age. Therefore we do not accept minors below the age of 18 years.
  3. Vierklee asks its customers to bet responsible and to accept responsibility for their betting behaviour. Vierklee has no intention to patronize its customers. However Vierkle offers a wide range of measures for customers to allow them controlled betting. For example, the possibility to limit deposits and stakes. Further it can be organised that betting accounts are closed for a cooling-off period. This can be done for a few days or months or a undefined periods of time. Should you require any Information so please contact our service team. [email protected]
    Last of all, customers can also unsubscribe from newsletters or any other advertising at any time.
  4. Vierklee provides information of external institutions that can provide professional help.

Preventive tips:

  • Do not forget that betting is a form of entertainment and not a genuine way of making money.
  • Do not bet when you're not focused and rested.
  • Take breaks from betting.
  • Be sure about the sports rules of the event on which you bet
  • Only select bets where you understand the calculation of the bets (Asian HC, System bets, head to head, etc.)
  • Do not play under influence of alcohol or medication.
  • Do not play if you are in a depressive mood.
  • Set personal deposit and/or stake limits.
  • Do not increase your set limits.
  • Do not borrow money for sports betting.
  • Inform yourself by reading our Responsible Betting site.

Check your behaviour:

With these few questions you can evaluate yourself or somebody else and their behaviour.

  • Have you ever spent all your money on sports betting?
  • Have you ever had controversial with friends or your family regarding your betting behaviour?
  • Have ever lied about your betting habits?
  • After losing, do you have a pressing urge to recuperate your losses immediately by betting again?
  • Do you neglect your job, family, duties or studies because of your betting habit?
  • Have you ever borrowed money to bet?
  • Have you ever felt guilt because of betting?
  • Have you ever had healthy problems like stress anxiety because of betting?
  • Have you ever had the feeling that you might have a betting problem?

At risk:

If you have the feeling that you have an addictive behaviour please contact our support team. There can be limits established or a cooling-off period started by closing your betting account for a period of time.
It is also possible to close your betting account because of betting addiction.
In this case please note that this is a permanent closure and that we do not reopen such betting accounts. We also do not accept the registry of new betting accounts.

Protection of minors:

Persons under the age of 18 are prohibited from making use of the Vierklee betting offer. Vierklee is aware of its responsibility to prevent minors from taking advantage of its product portfolio. In order to ensure maximum protection of minors, we also rely on co-operation with parents and carers. Please keep your access details safe at all times (user ID, password and your question and answer combination).

Furthermore, we would recommend that you install filter software. This software will allow you to restrict Internet access for children and young people. www.saferinternet.org is a website which is co-funded by the European Union and provides comprehensive information about Internet filter software and also offers a free test version. Further websites would be www.netnanny.com or www.cyberpatrol.com.

If you or anybody you know is having problems with gambling and addiction we recommend following institutions:

Austria:
Institut Glücksspiel & Abhängigkeit
Emil-Kofler-Gasse 2
5020 Salzburg
Tel.: +43 622 87 40 30 20
Fax: +43 662 87 40 30
www.game-over.at

Der Grüne Kreis - Verein zur Rehabilitation und Integration suchtkranker Personen
Hermanngasse 12
1070 Wien
Tel.: +43 526 94 89
Email: [email protected]
www.gruenerkreis.at

Germany:
Johannes Gutenberg-Universität Mainz Hotline Verhaltenssucht
Tel. (nur aus Deutschland erreichbar): 0800 1 529 529

Great Britain:
GamCare (National Association for Gambling Care Educational Resources & Training)
Tel.: 0845 6000 133
Further services: www.gamcare.org.uk

Due to routine maintenance, some of our services may be temporarily unavailable. We apologize for any inconvenience