you about which data and how your data is processed, collected and stored in the context of our service on the
basis of the granted license.
being transmitted to us. By using our web page or registering a betting account you declare that you have consented
very important to us. Please provide us with your personal data only if you agree with the use and processing
transmission of your personal data is necessary (for example, for the use of customer promotions or the verification
of your account).
Whenever Vierklee collects, processes and stores personal data, Vierklee also acts as data controller.
Our processing and use of data is consistent with applicable data protection laws, including the provisions of the European
General Data Protection Regulation.
agreeing to the use of your personal information in accordance with these Terms. This also applies to the registration
of a customer card at one of our betting terminals.
- Collection and processing of personal data Personal data is collected and processed by us only to the
extent permitted by law. This is the case if you as a customer have given your consent to the processing of your
personal data for our website. The processing of your personal data may be necessary to fulfill a contract or
to fulfill a legal obligation.
We only use the personal data provided by you to the extent that is necessary for the fulfillment of the
respective purpose. These purposes may include following:
Fulfillment of a contract
Fulfillment of a legal obligation when registering for our website
Sending a newsletter
Sending text messages and advertising
Settlement of a prize game or contest
Carrying out customer analyzes
Answering a question you ask us
Offers and Bonuses based on your preferences and activity
Providing access to certain other information
Personal data is any information that relates to an identified or identifiable natural person. Below we give
you examples of personal data that we collect and process on the basis of a legal basis in the context of
your use of our services:
Name / First Name
Date of birth
Contact address (full address)
User management data (username/password)
Cookies, IP addresses
Account information: Currency (Euro)
As part of our legal requirements, we are obliged to verify the accuracy of the information. Vierklee would
like to point out to the obligation of identification of the users, the following documents are required by us:
Copy, scan, photo of official photo ID, e.g. Driver's license, passport or identity card
In the case of credit card payments: copy, scan or photo of the credit cards used, front and back and associated credit card
statements. Please note that parts of the number should be illegible.
Vierklee reserves the right to block betting accounts until the facts have been clarified or to withhold
any winnings until the status of the betting account has been clarified.
When depositing by credit card, the following additional data is also recorded:
When withdrawing winnings into a bank account, the following data is recorded:
First name and last name of the credit card holder
Credit card number (number is only stored partly)
Expiration date of the credit card
First name and last name of the account holder
Name of the bank
Your data will be collected during your visit to our website or mobile application. Our website offers various
functions by which we record personal data. Below we explain how this data is collected and used:
To use our service on our website, you must register as a customer. The
data that you submit to us will be used to open a betting account and fulfill our legal requirements.
If you forget your password, you can restore it in the login area. This data is not stored and used only
in the context of the password recovery.
Upload of documents:
Your website offers you the possibility to upload documents. If you use this
feature, the submitted documents will be stored. The documents are used exclusively for the purpose of
Payment service providers:
If you provide us with account data, credit card data or other payment
options when making a deposit, then this data will be collected for the purpose of processing the payment
and may be transmitted to payment service providers. Additional terms may apply from the payment providers.
You will be informed about this during the deposit or withdrawal dialogs.
When registering at a betting terminal or betting shop:
In the case of the registration of a customer
card with one of your partners or in our betting offices, we may also collect your personal data. Such
informaiton is used to set up your betting account, to fulfill customer verification obligations or to
We only collect and process your personal data:
if it is necessary for the handling of our offered services (eg for the settlement of bets and transactions),
to comply with our legal obligations (for example with regard to the verification obligation and fight against fraud);
if necessary for marketing purposes and to improve our services;
if you have given your consent (eg for the sending of newsletters;
if you have given your consent (eg for offers and Bonuses based on your preferences and activity)
if we believe we have a legitimate interest in not compromising your right of privacy (such as troubleshooting, changes to
If you do not provide your personal data, you maybe restricted in the performance of our web page and services, especially
if there is a legal obligation to fulfill. If you consent to provide us with personal data, this data
will be used for the purpose for which this consent was given. You can revoke your consent at any time
by changing your personal account settings.
Note that, we do not apply any automated processing to draw decisions about you as a natural person or your personal data.
Your personal data will be treated absolutely confidentially. We will only store your personal information for as long as
required for the intended purpose of the data collection or as required by law. (at least 7 years for
tax retention reason in accordance to §132 Abs 1 BAO)
- Newsletter and advertising messages
We may use your e-mail address to send you our newsletter containing information about our services or other promotional
offers, if you have consented or if we believe you have a legitimate interest without compromising your
right to privacy. Such newsletters can be unsubscribed at any time by clicking on the unsubscribe link
in the newsletter/in the message or by changing your account under Account settings.
By agreeing to receive offers and bonuses based on your preferences and activities, you give us the right to process (monitor
and evaluate) betting activities for personalized offers and bonuses. A rating of your activity is required
for bonuses, as bonuses and offers depend on how you play. If you do not wish that we process your data
and send bonus offers, you can unsubscribe anytime by clicking on the link in the bonus message / e-mail
or by changing the settings in your account.
- Disclosure of your data
Your data will be transmitted to third parties if we are legally obliged to do so, or if the data transfer is necessary to
carry out the contractual relationship or if you have expressly consented to the forwarding of your data.
Vierklee may also share your personal information with third parties who are contractually bound to Vierklee, and who perform
some of the services that are required on behalf of Vierklee.
If we disclose your personal information to third parties, we will take all reasonable precautions to ensure that such third
parties comply with the same privacy standards as Vierklee.
We only pass on data to countries outside the European Economic Area if the recipient is guaranteed a standard comparable
to European data protection.
Your personal data will not be sold to third parties or otherwise marketed.
- Identify Verification – Account Information
For this purpose, employees trained by us check your personal data. Vierklee reserves the right, for the purpose of checking
the personal data you have entered, to pass this on to a company for review. These companies then carry
out a corresponding verification. The information obtained in this way is the basis of our decisions
on further support, termination or maintenance of the contractual relationship.
- We reserve the right to conduct security checks at any time to verify the accuracy of your provided personal
information regarding age and registration information. This is done to verify that the use of our services
and financial transactions does not violate to our terms and conditions or applicable law. Such security
checks also include credit reports and confirmations of your information using third-party databases.
You also agree to provide all information and documentation we request in addition to facilitate the
you authorize us and our employees to use and disclose the personal information you provide to third
parties, if we deem it is necessary to verify the information you have given us when using our services.
This may, if necessary, include the transfer of this information abroad, including to countries outside
the European Economic Area (EEA).
You are entitled:
To request a copy of your personal information;
Request a correction of your personal data processed;
Request a deletion of your personal data; if there is no legal basis against this, such as legally regulated storage obligation.
Request a restriction on the processing of your personal data;
Object to the processing of your personal data;
To revoke your consent at any time (eg the cancellation of our newsletter);
To revoke your consent to the processing of your data for adapted bonus promotions;
Right to request that decisions from automated processing that concern you or affect you in any way are also processed by
natural persons. You can also contest to these decisions, if any.
To receive or transfer your personal data in a structured, common and machine-readable format to another person responsible
for data control.
External content and cookies A cookie is a small text file that a website saves on your computer
or mobile device when you visit the site. It enables the website to remember your actions and preferences (such
as login, language, font size and other display preferences) over a period of time, so you don't have to keep
re-entering them whenever you come back to the site or browse from one page to another.
would not be able to connect, move through the site and use some of its features. Essential cookies enable you
to navigate to our site, place bets, view your account and generally utilise our services after you have logged
in. These cookies are not used for advertising or tracking but only for delivering our services. Because these
cookies are essential, we do not enable you the option to disable them on our website. Such cookies are stored
for a predetermined period of time, in accordance to a fair/legitimate use and your security.
store for other purposes other than the essential, require your exclusive consent. We will ask for your permission
to store such cookies. Currently, such cookies only include Google Analytics, that are used for gathering anonymous
statistics of how you utilise our site. We use this statistics in order to improve our services and offer a better
How can you manage cookies: Once you visit our site and until you choose your cookie preferences,
chance to choose which cookies you would like to have enabled or disabled from the ones we use, other than the
essential. Your preferences will be stored and stay with us. If at any point you choose to change these preferences
you can contact us and we will provide you with directions over this matter.
Web analytics: Our website uses features of the web analytics service Google Analytics, by Google
Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. According to the contract data processing agreement,
data is stored within the European Union. Cookies are used to analyze the use of the website. The information
generated thereby is transmitted to the server of the provider and stored there. You can object to this when
visiting our web page and stop this cookie for the collection and transfer of data, in particular your IP address,
to Google as well as the processing of this data
Data security Your personal data is protected by technical and organizational security measures
during collection, processing and storage so that they are not accessible to third parties. Our security measures
are evaluated annually and adjusted accordingly. When communicating by e-mail, we can not guarantee complete
data security. All data is protected against unauthorized access during communication with the web browser using
SSL encryption technology. The identity of the keys used is certified by a certification authority.
Contact for questions of data protection If you have questions about data protection or want more
information about our data processing, please contact our data protection officer:
Vierklee Wettbüro GesmbH
last amended: 24.05.2018