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Privacy Policy


  • The Vierklee Wettbüro GesmbH is committed to the protection of your personal data. In our privacy policy we inform you about which data and how your data is processed, collected and stored in the context of our service on the basis of the granted license.
  • We kindly ask you to read our privacy policy carefully. Using our website and our products may result in your personal information being transmitted to us. By using our web page or registering a betting account you declare that you have consented to the use of your personal data in accordance with this Privacy Policy. The security of your personal data is very important to us. Please provide us with your personal data only if you agree with the use and processing as stated in this privacy policy. For the use of our services and web page (for example, on line betting), the transmission of your personal data is necessary (for example, for the use of customer promotions or the verification of your account).

  • Whenever Vierklee collects, processes and stores personal data, Vierklee also acts as data controller.
  • Our processing and use of data is consistent with applicable data protection laws, including the provisions of the European General Data Protection Regulation.
  • If you continue to use our service after we have published this Privacy Policy, you are agreeing to this Privacy Policy and agreeing to the use of your personal information in accordance with these Terms. This also applies to the registration of a customer card at one of our betting terminals.
  • We reserve the right to revise this privacy policy if necessary because of changes in the law, new laws or changes / extensions to our offer. If we make substantive changes, we will inform you and provide the new privacy policy on our website. We recommend that you read the privacy policy regularly.
  • Collection and processing of personal data Personal data is collected and processed by us only to the extent permitted by law. This is the case if you as a customer have given your consent to the processing of your personal data for our website. The processing of your personal data may be necessary to fulfill a contract or to fulfill a legal obligation.
    We only use the personal data provided by you to the extent that is necessary for the fulfillment of the respective purpose. These purposes may include following:
    • Fulfillment of a contract
    • Fulfillment of a legal obligation when registering for our website
    • Sending a newsletter
    • Sending text messages and advertising
    • Settlement of a prize game or contest
    • Carrying out customer analyzes
    • Answering a question you ask us
    • Offers and Bonuses based on your preferences and activity
    • Providing access to certain other information

    Personal data is any information that relates to an identified or identifiable natural person. Below we give you examples of personal data that we collect and process on the basis of a legal basis in the context of your use of our services:

    • Name / First Name
    • Gender
    • Date of birth
    • Telephone number
    • E-mail address
    • Contact address (full address)
    • User management data (username/password)
    • Cookies, IP addresses
    • Account information: Currency (Euro)

    As part of our legal requirements, we are obliged to verify the accuracy of the information. Vierklee would like to point out to the obligation of identification of the users, the following documents are required by us:
    • Copy, scan, photo of official photo ID, e.g. Driver's license, passport or identity card
    • In the case of credit card payments: copy, scan or photo of the credit cards used, front and back and associated credit card statements. Please note that parts of the number should be illegible.

    Vierklee reserves the right to block betting accounts until the facts have been clarified or to withhold any winnings until the status of the betting account has been clarified.

    When depositing by credit card, the following additional data is also recorded:
    • First name and last name of the credit card holder
    • Credit card number (number is only stored partly)
    • Expiration date of the credit card
    When withdrawing winnings into a bank account, the following data is recorded:
    • First name and last name of the account holder
    • Name of the bank
    • IBAN
    • BIC (SWIFT-Code)

    Your data will be collected during your visit to our website or mobile application. Our website offers various functions by which we record personal data. Below we explain how this data is collected and used:
    • Registration/Login area:
      To use our service on our website, you must register as a customer. The data that you submit to us will be used to open a betting account and fulfill our legal requirements. If you forget your password, you can restore it in the login area. This data is not stored and used only in the context of the password recovery.
    • Upload of documents:
      Your website offers you the possibility to upload documents. If you use this feature, the submitted documents will be stored. The documents are used exclusively for the purpose of customer verification.
    • Payment service providers:
      If you provide us with account data, credit card data or other payment options when making a deposit, then this data will be collected for the purpose of processing the payment and may be transmitted to payment service providers. Additional terms may apply from the payment providers. You will be informed about this during the deposit or withdrawal dialogs.
    • When registering at a betting terminal or betting shop:
      In the case of the registration of a customer card with one of your partners or in our betting offices, we may also collect your personal data. Such informaiton is used to set up your betting account, to fulfill customer verification obligations or to fight fraud.
    • We only collect and process your personal data:
      • if it is necessary for the handling of our offered services (eg for the settlement of bets and transactions),
      • to comply with our legal obligations (for example with regard to the verification obligation and fight against fraud);
      • if necessary for marketing purposes and to improve our services;
      • if you have given your consent (eg for the sending of newsletters;
      • if you have given your consent (eg for offers and Bonuses based on your preferences and activity)
      • if we believe we have a legitimate interest in not compromising your right of privacy (such as troubleshooting, changes to the Terms of Use, privacy, technical maintenance on our website, or our new products and services).
    • If you do not provide your personal data, you maybe restricted in the performance of our web page and services, especially if there is a legal obligation to fulfill. If you consent to provide us with personal data, this data will be used for the purpose for which this consent was given. You can revoke your consent at any time by changing your personal account settings.
    • Note that, we do not apply any automated processing to draw decisions about you as a natural person or your personal data.
    • Your personal data will be treated absolutely confidentially. We will only store your personal information for as long as required for the intended purpose of the data collection or as required by law. (at least 7 years for tax retention reason in accordance to §132 Abs 1 BAO)

  • Newsletter and advertising messages
    • We may use your e-mail address to send you our newsletter containing information about our services or other promotional offers, if you have consented or if we believe you have a legitimate interest without compromising your right to privacy. Such newsletters can be unsubscribed at any time by clicking on the unsubscribe link in the newsletter/in the message or by changing your account under Account settings.
    • By agreeing to receive offers and bonuses based on your preferences and activities, you give us the right to process (monitor and evaluate) betting activities for personalized offers and bonuses. A rating of your activity is required for bonuses, as bonuses and offers depend on how you play. If you do not wish that we process your data and send bonus offers, you can unsubscribe anytime by clicking on the link in the bonus message / e-mail or by changing the settings in your account.

  • Disclosure of your data
    • A transfer of your personal data to third parties will only be done in accordance of this privacy policy.
    • Your data will be transmitted to third parties if we are legally obliged to do so, or if the data transfer is necessary to carry out the contractual relationship or if you have expressly consented to the forwarding of your data.
    • Vierklee may also share your personal information with third parties who are contractually bound to Vierklee, and who perform some of the services that are required on behalf of Vierklee.
    • If we disclose your personal information to third parties, we will take all reasonable precautions to ensure that such third parties comply with the same privacy standards as Vierklee.
    • We only pass on data to countries outside the European Economic Area if the recipient is guaranteed a standard comparable to European data protection.
    • Your personal data will not be sold to third parties or otherwise marketed.

  • Identify Verification – Account Information
    • For this purpose, employees trained by us check your personal data. Vierklee reserves the right, for the purpose of checking the personal data you have entered, to pass this on to a company for review. These companies then carry out a corresponding verification. The information obtained in this way is the basis of our decisions on further support, termination or maintenance of the contractual relationship.
    • We reserve the right to conduct security checks at any time to verify the accuracy of your provided personal information regarding age and registration information. This is done to verify that the use of our services and financial transactions does not violate to our terms and conditions or applicable law. Such security checks also include credit reports and confirmations of your information using third-party databases. You also agree to provide all information and documentation we request in addition to facilitate the performance of these security checks. By agreeing to our Terms and Conditions and our Privacy Policy, you authorize us and our employees to use and disclose the personal information you provide to third parties, if we deem it is necessary to verify the information you have given us when using our services. This may, if necessary, include the transfer of this information abroad, including to countries outside the European Economic Area (EEA).

  • Your rights
    • You are entitled:
      • To request a copy of your personal information;
      • Request a correction of your personal data processed;
      • Request a deletion of your personal data; if there is no legal basis against this, such as legally regulated storage obligation.
      • Request a restriction on the processing of your personal data;
      • Object to the processing of your personal data;
      • To revoke your consent at any time (eg the cancellation of our newsletter);
      • To revoke your consent to the processing of your data for adapted bonus promotions;
      • Right to request that decisions from automated processing that concern you or affect you in any way are also processed by natural persons. You can also contest to these decisions, if any.
      • To receive or transfer your personal data in a structured, common and machine-readable format to another person responsible for data control.
  • External content and cookies A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

    How do we use Cookies: Some cookies are vital for the operation of our site. Without them you would not be able to connect, move through the site and use some of its features. Essential cookies enable you to navigate to our site, place bets, view your account and generally utilise our services after you have logged in. These cookies are not used for advertising or tracking but only for delivering our services. Because these cookies are essential, we do not enable you the option to disable them on our website. Such cookies are stored for a predetermined period of time, in accordance to a fair/legitimate use and your security.
    Cookies we store for other purposes other than the essential, require your exclusive consent. We will ask for your permission to store such cookies. Currently, such cookies only include Google Analytics, that are used for gathering anonymous statistics of how you utilise our site. We use this statistics in order to improve our services and offer a better experience.

    How can you manage cookies: Once you visit our site and until you choose your cookie preferences, we will inform you about our cookie policy (at the very top of the window). At this point you will be given the chance to choose which cookies you would like to have enabled or disabled from the ones we use, other than the essential. Your preferences will be stored and stay with us. If at any point you choose to change these preferences you can contact us and we will provide you with directions over this matter.

    Web analytics: Our website uses features of the web analytics service Google Analytics, by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. According to the contract data processing agreement, data is stored within the European Union. Cookies are used to analyze the use of the website. The information generated thereby is transmitted to the server of the provider and stored there. You can object to this when visiting our web page and stop this cookie for the collection and transfer of data, in particular your IP address, to Google as well as the processing of this data

    Data security Your personal data is protected by technical and organizational security measures during collection, processing and storage so that they are not accessible to third parties. Our security measures are evaluated annually and adjusted accordingly. When communicating by e-mail, we can not guarantee complete data security. All data is protected against unauthorized access during communication with the web browser using SSL encryption technology. The identity of the keys used is certified by a certification authority.

    Contact for questions of data protection If you have questions about data protection or want more information about our data processing, please contact our data protection officer:

    Vierklee Wettbüro GesmbH
    Bahnhofstraße 17
    6176 Völs
    [email protected]

Version 2.0
last amended: 24.05.2018

Due to routine maintenance, some of our services may be temporarily unavailable. We apologize for any inconvenience